039 | Knowing your best and worst customers and having a Retention Based Acquisition mindset | with Kristen LaFrance
Kristen is the lead on all things education, retention, and growth-related at Churn Buster. She’s obsessed with creating meaningful customer relationships and showcasing the human side of e-commerce businesses.
On this podcast, we talk with Kristen about Retention Based Acquisition. What it is, why it’s important, and how changing your mindset to focus on it makes your store more successful in the long run.
To learn more, visit: http://honestecommerce.co
Resources:
- Churn Buster website: churnbuster.io
- Email Kristen at kristen@churnbuster.io
- Kristen’s Twitter: @kdlafrance
- Learn more about how Churn Buster helps Shopify store owners take control over failed payments and improve retention. http://bit.ly/CB-shopify
Transcript
Read more
Ben Jabbawy is the founder and CEO of Privy.com, the leading website conversion platform for Ecommerce merchants and one of Inc Magazine’s 5000 fastest growing companies! Over 250,000 Ecommerce mer...
Jason Blumer, CPA, has founded multiple companies such as Blumer CPAs, the Thriveal CPA Network and Quoach. Now, he’s a coach, speaker, writer, and growth consultant and has been coaching creative ...