Bonus Episode: Obsess Over the Problem, Not the Solution with Amit RG from Richpanel

Amit is the co-founder and CEO of Richpanel - customer service platform for DTC brands on Shopify, Magento and WooCommerce.

Richpanel helps Ecommerce brands scale customer service without hiring more agents by automating more than 50% tickets through self-service.

The platform enables the CS team to become true revenue enablers and not just a back-end system.

Before co-founding Richpanel, Amit was operating a full-service E-commerce agency focussed on enterprise brands.

In This Conversation We Discuss:

• [00:00] Intro
• [01:04] Amit explains Richpanel
• [02:41] How Richpanel was born
• [03:39] Minimum viable product of Richpanel
• [05:37] How Richpanel works for brands
• [06:54] Thought leaders that helped Amit
• [07:48] Make mistakes, learn from them fast
• [08:44] One of the biggest problems that founders have
• [09:16] Worry more about inaction rather than mistakes
• [10:20] The bad aspects of being focused on the solution
• [11:57] Brand stage that works best with Richpanel
• [13:47] Not enough founders focus on customer service
• [15:45] How Richpanel solves for customers
• [17:14] Solving problems before the customers call
• [18:40] The importance of providing customer service
• [19:29] Respect the time of your valued customers
• [20:19] Where to find Richpanel

Resources:

• Subscribe to Honest Ecommerce on Youtube
• A purpose-built CRM and customer support platform for E-commerce and DTC brands richpanel.com
• Connect with Amit linkedin.com/in/amit-rg

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